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FAQ's

Which credit cards do you accept?
What is efflorescence?
How can I remove efflorescence?
Can I return an item?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
What are the most common applications where concrete paving stones are used?
Warranty Information
What product is safe to use for Snow and Ice removal?
How are shipping charges calculated?

Shopping FAQs

Which credit cards do you accept?
Due to the fact that 90 percent of our sales is through distributors, we do not accept major credit cards. Personal checks are accepted with appropriate identification. Back to Top

What is efflorescence?
There is a chance that after a few weeks or months pass after installation of paving stones, a white hase may appear on the surface of the pavers. This is known as efflorescence. There's no reason to be concerned that your pavers are damaged or defective. The concrete pavers are experiencing a natural process that all cement-based products may experience. Hessit Works put chemical additives in the concrete to reduce the likelihood of efflorescence.Back to Top

How can I remove efflorescence?
If efflorescence does occur it will usually correct itself with time and exposure to the elements. If you choose not to wait for the natural process to remove the efflorescence, the product Paver Cleaner may be used to chemically remove the efflorescence. Back to Top

Can I return an item?
If you desire to return an order,the following policy will apply. We accept only full pallet quantities that have not had the Zinc banding cut. There will be a 25% restocking fee and Hessit Works is not responsible for the freight to pick up the product. It is recommended that you obtain color samples, if in doubt of your choice prior to ordering. Please compute square foot requirements carefully to avoid over/under ordering of products. Back to Top

What happens if the item I ordered is not available?
Hessit Works stocks the most popular colors of our various shapes. If we are temporarily out of stock, most items will be manufactured within 3 weeks of the date of your order. Back to Top

Why was I charged sales tax on my purchase?
Indiana State tax is applied to your order, unless you supply Hessit Works Inc with a completed tax-exempt certificate. (Form ST-105)Back to Top

Application and Installation FAQ

What are the most common applications were concrete paving stones are used?
Concrete paving stones are commonly used for driveways, walks and patios. Back to Top

Warranty Information
Hessit Works Inc. carries a lifetime warranty on the structural integrity of its pavers for residential use to the original purchaser only. Proof of purchase will be required and defective product must be available for inspection by an authorized representative of Hessit Works Inc. This warranty does not cover damage resulting from improper installation, maintenance and from de-icing products not recommended by the manufacture. Replacement labor and transportation costs are not included. Color matching is not guaranteed. Back to Top

What product is safe to use for Snow and Ice removal?
Paving stones are made out of concrete so any product such as ice melt that will harm concrete will also pit pavers. Look for products made of potassium cloride and ask your retailer if the products is safe to use on concrete. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

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